Elevating Organizational Success Through People-Centric Leadership: Insights from Mai Refaey, Chief People Officer of CIT VERICASH

We recently had the opportunity to speak with Mai Refaey, the Chief People & Culture Officer of CIT VERICASH, to gain insights into the company’s approach to people-centric leadership. Mai shared her valuable inputs on how VERICASH prioritizes their people and fosters a culture of excellence.

Prioritizing People Happiness, Engagement & Mental Health

Mai believes that CIT VERICASH’s success is deeply intertwined with the happiness and engagement of their people. Her leadership philosophy is rooted in creating an environment where individuals feel valued, supported, and empowered to do their best work. By prioritizing mental health support, work-life balance, and open communication, CIT VERICASH fosters a culture where people can truly thrive.

One of the core initiatives Mai has focuses on is the well-being of people through various mental health support programs and work-life balance initiatives. Open communication channels ensure everyone feels heard and valued. Additionally, CIT VERICASH emphasizes its core values—ownership, accountability, integrity, trust, transparency, teamwork, innovation, and customer experience—by embedding them into every aspect of the organization. This alignment helps create a culture of excellence where individuals are motivated to contribute meaningfully.

Ongoing Performance Evaluation & Personalized Career Development

CIT VERICASH supports ongoing development and career growth through continuous learning and growth opportunities. The People & Culture team ensures ongoing performance evaluations and personalized career development plans for each person. By investing in professional development, recognition programs, and competitive compensation packages, CIT VERICASH not only retains top talent but also fosters a culture of continuous improvement and innovation. The goal is to provide clear pathways for advancement and create an environment where everyone can achieve their career aspirations.

Corporate Social Responsibility & Purpose-Driven Engagement

Driven by CIT VERICASH’s purpose of “Helping Humanity Rise through Digital Transformation & Financial Inclusion,” the People & Culture team involves people in meaningful CSR activities aligned with this purpose. These initiatives drive greater engagement and alignment with organizational goals. By participating in activities that make a positive impact on society, people feel a stronger connection to CIT VERICASH’s mission and are more motivated to achieve the higher purpose.

Differentiation as a Talent Leader

Mai’s commitment to fostering a workplace culture built on respect, fairness, and human-centric values distinguishes her as a talent leader at CIT VERICASH. Over the past six years, she has focused on creating an environment where every individual is valued for their unique contributions and treated with utmost fairness. This commitment to people is what sets CIT VERICASH apart and drives its success. As the organization continues to evolve and grow, the team remains dedicated to the well-being, development and above all Happiness of VERICASH people.

In the journey towards organizational excellence, the role of a Chief People & Culture Officer like Mai Refaey cannot be overstated. Through her visionary leadership and unwavering commitment to prioritizing people, Mai has propelled CIT VERICASH towards achieving its business goals while fostering a workplace culture where individuals flourish. As the future unfolds, this dedication to nurturing talent and fostering a culture of excellence will continue to be the driving force behind CIT VERICASH’s success.